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FAQ

You asked, we answered

Have a question? At Melanie L Stationery, the complete satisfaction of our customers is always a top priority. We’ve compiled a list of some of the most popular questions, accompanied by our answers. If you can’t find what you’re looking for, please contact us, at sales@shopmelaniel.com

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WHAT IS YOUR RETURN POLICY?

No Refunds, Returns or Exchanges!! All sales are Final!! Exchanges only if there is an issue with your product on arrival (broken, tears, etc.).  Please keep in mind our planners are hand made with love and (there may be slight imperfections). We strive to make sure that there are no imperfections at all, but please keep this in mind. No Refunds on all digital products, all sales are Final! Also please reach out to us with visual proof. Feel free to reach out to us if you have any questions or concerns, at sales@shopmelaniel.com

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WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit cards and debit cards, Melanie L gift cards, as well as PAYPAL.

  • Credit / Debit Cards

  • PAYPAL

  • Melanie L Gift Card

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WHAT IS OUR SHIPPING POLICY?

Current processing times are 2-7 business days. This does not include weekends as we are closed. Once the item ships, normal shipping times are 2-7 days via the United States Postal Service. By purchasing from Melanie L Stationery, you agree to our terms, policies, & conditions.

CONTACT SUPPORT

 You can contact us anytime at sales@shopmelaniel.com

 

We are here to help.

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